Posts Tagged ‘Training’

How Can the CEO Use Revenue Assurance?

datePosted on 11:18, May 17th, 2012 by grapa

How can the CEO Use Revenue Assurance?

Hi, this is Rob Mattison, the president of GRAPA, the Global Revenue Assurance Professionals Association. This week, we will be presenting the next edition in our series “The Beginners Guide to Revenue Assurance”.

In our previous presentations, we covered some of the basic questions that the stranger to telecoms might ask. We established that revenue assurance was a function unique to telecommunications, and that the need that telecoms have for revenue assurance is usually caused by several factors, all concerned with the incredibly fast rate of change that telecom managers must face:

Why do Telecoms use Revenue Assurance?

datePosted on 23:30, March 24th, 2012 by grapa

In this, our second session in the “beginners guide to revenue assurance” series, we will tackle one of the biggest and most pressing questions that managers have when it comes to revenue assurance: “Why should the manager choose to use revenue assurance at all?”

As we have already established, the telecom industry is unique. While other industries like banking, manufacturing and retail naturally seem to integrate the integrity of revenue streams into their operational models only telecoms seems to need to make a specialized function out of it.

What Kind of Revenue Assurance Hero Are You?

datePosted on 05:13, October 28th, 2010 by grapa

Batman, Superman, Aquaman or The Flash: What Kind of Revenue Assurance Hero do You Want to Be?

During our annual Cape Town Revenue Assurance and Fraud Management certification event, we enjoyed the company of participants from across Africa.  Participants included people from MTN, Vodacom, Zain, Net One (actually two different Net Ones – from two different countries,) as well as Mobiliy (Saudi Arabia) and others. It is always such a great experience when revenue assurance and fraud professionals from so many different operators come together and compare notes on the state of their organizations.

Microsoft Clipart

The Great GRAPA NGN Explosion

datePosted on 05:01, September 16th, 2010 by grapa

 

When we started GRAPA back in 2007, there were many things that we thought would happen. However, one thing we were sure of was that the wire line incumbent telcos would not be high on our list of members.

It is not because we did not like them, or we did not want them to join, it was just that for many decades, the revenue assurance teams at the incumbent wire line telcos were the stalwart, hardcore, heavily experienced revenue assurance people who were out there showing everyone else how it should be done. The place of honor earned by many of the telco revenue assurance pioneers who started our profession within the halls of the monster incumbent telcos is well earned, without a doubt.

Getting it. GRAPA Style.

datePosted on 08:19, September 2nd, 2010 by grapa

I recently had one of those “million dollar moments”. You know, when something happens that just makes you feel good about yourself. A moment that validates all the work, pain, and struggle that we go through and sometimes question; is it worth it? What happened?  Simple. We were putting on a Revenue Assurance training event for an incumbent wire line telco in South America.

As many of you know, I am American. And as many of you know, in America, we in general do not really appreciate what the rest of the world knows as football, or what North Americans call soccer. As most who know me personally know, I am not a typical American. For years,I have been an avid follower of “real football “ through my loyalty to a couple of German teams (Dortmund BVB and Bayern Munchen), both cities where I have lived and have family connections.

More CEO Love for Revenue Assurance

datePosted on 12:32, June 29th, 2010 by admin

I again (happily) found myself providing training for another corporate, multi-national revenue assurance group. The room was full of revenue assurance managers and team members all working for the same corporate group, but traveling from a dozen different countries around the world. It fills me with a sense of respect and admiration where I see the incredible level of sophistication, dedication and enthusiasm that these professionals exhibit.

Why Consultants Love GRAPA

datePosted on 08:10, June 15th, 2010 by admin

What do Ernst and Young, Protiviti, Infosys, PWC, Deloitte and IBM all have in common? Is it that:

a)      They are some of the largest, most successful consulting organizations in the world today?

b)      Each has a large, viable commitment to providing professional consulting services to telcos in the Internal Audit, Fraud and Revenue Assurance domains?

c)      Each has sent several of their consultants to GRAPA Certification and Training Events?

The answer is, all of the above.

Why I Love Volcanoes and CEOs Love GRAPA

datePosted on 12:29, May 14th, 2010 by admin

I survived the great volcanic ash cloud of 2010. Like many travelers around the world, I too was stranded in a place I did not want to be when Iceland’s Eyjafjallajokull Volcano decided to do its thing.  We had an event scheduled in Rotterdam, and we had to cancel it while people scrambled to get transportation from once place to another.

When Lightening Strikes – Revenue Assurance in Botswana

datePosted on 03:34, April 15th, 2010 by admin


I recently spent an amazing week with a class of revenue assurance, internal auditor, fraud and telco operations professionals in Botswana. During the training two issues kept coming up: “How exactly do I set up a governance model for revenue assurance,” and “What model should be used for measuring how effective the revenue assurance team really is?”  These are interesting questions and certainly frequently asked at trainings.

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