Posts Tagged ‘Training Events’

What Kind of Revenue Assurance Hero Are You?

datePosted on 05:13, October 28th, 2010 by grapa

Batman, Superman, Aquaman or The Flash: What Kind of Revenue Assurance Hero do You Want to Be?

During our annual Cape Town Revenue Assurance and Fraud Management certification event, we enjoyed the company of participants from across Africa.  Participants included people from MTN, Vodacom, Zain, Net One (actually two different Net Ones – from two different countries,) as well as Mobiliy (Saudi Arabia) and others. It is always such a great experience when revenue assurance and fraud professionals from so many different operators come together and compare notes on the state of their organizations.

Microsoft Clipart

More CEO Love for Revenue Assurance

datePosted on 12:32, June 29th, 2010 by admin

I again (happily) found myself providing training for another corporate, multi-national revenue assurance group. The room was full of revenue assurance managers and team members all working for the same corporate group, but traveling from a dozen different countries around the world. It fills me with a sense of respect and admiration where I see the incredible level of sophistication, dedication and enthusiasm that these professionals exhibit.

Luxembourg Reprise and a Visit With Some Revenue Assurance Royalty

datePosted on 01:43, February 8th, 2010 by admin

I once again found myself conducting GRAPA training in the pretty little country of Luxembourg. In my world, ending up in the same city twice in the same year is a real bonus. I did not even have to buy a new SIM, I still had top-up on my “Tango” SIM from the last trip. I think Luxembourg with its castles, cobblestone roads and grand homes in the French royalty tradition, more than many European countries, brings to mind the “olden days”. Yes, Luxembourg clearly speaks to the grandeur of old. It would be easy to imagine fine women in billowing gowns, and aristocratic men in powdered wigs walking the streets.

Viva Las Vegas! Revenue Assurance Vegas Style

datePosted on 06:05, December 21st, 2009 by admin

As we come to the end of yet another great year, it seems appropriate to sit back and reflect on what GRAPA have accomplished and what is in store for the next twelve months. Our last event of the year was I believe, at the most appropriate place I could imagine for a revenue assurance class–beautiful Las Vegas, Nevada.

Revenue Assurance and IA – Partners in Crime and Loss Prevention

datePosted on 05:34, December 10th, 2009 by admin

Recently, we finished yet another breakthrough-training event for GRAPA. I was privileged to provide our core curriculum class to a room full of experienced telcom internal auditors from around the world.

This event, sponsored by Protiviti, Internal Audit provider to telecoms across Asia, Africa and the Middle East, saw 30 IA professionals certify in Revenue Assurance, with many opting for the special training and testing verifying their expertise in IFRS, GAAP, FRAUD and Internal Audit.

Cape Town : My Kind of Revenue Assurance Town

datePosted on 05:31, November 27th, 2009 by admin

There is a famous Frank Sinatra song that goes something like this:

This is my kind of town…
My kind of town,
My kind of people, too.

When it comes to revenue assurance, Cape Town is definitely my kind of town. Our second annual GRAPA South Africa Revenue Assurance Training and Certification event was held at the base of the famous “Lions’ Head” rock. The weather was typical of Cape Town: rain, cold, sunny, warm, windy, foggy, and then sunny again. Cape Town is famous for its erratic weather changes, but that did not stop us from having a productive and intensive five-day dosage of revenue assurance. We had participants from many of the South African telcos including MTN and Telkom, and we had quite a respectable representation from other African companies as well.

I have got to tell you, no matter how long I am in this business, and the longer I am associated with GRAPA the better it gets.

You just never know what is going to happen, or what is possible when a group of sincere, intelligent, honest and well-intentioned people put their minds to the accomplishment of a monumental task. I had the privilege and honor or working with such a group of revenue assurance professionals in Uganda recently.

GRAPA: Minding the Gap and Assuring the Revenue in London Town

datePosted on 11:26, October 8th, 2009 by admin

I cannot tell you how excited I was to put on a GRAPA training event in the city of London. What many of you may not realize is that a subset of people in the world that believe that London is the heart and soul, the actual birthplace of revenue assurance.

Summer in Luxembourg; Christmas in Las Vegas

datePosted on 11:28, September 4th, 2009 by admin

I really love my job! Who else gets the chance to go so many different places and meet so many different, interesting, intelligent and talented people?

For the next few weeks, I will be teaching and working in the Grand Duchy of Luxembourg. Usually at this point, I would joke about how my American friends have no idea where Luxembourg is, but I have a feeling that the majority of our GRAPA membership may not know either.