Posts Tagged ‘telcos’

The Great GRAPA NGN Explosion

datePosted on 05:01, September 16th, 2010 by grapa

 

When we started GRAPA back in 2007, there were many things that we thought would happen. However, one thing we were sure of was that the wire line incumbent telcos would not be high on our list of members.

It is not because we did not like them, or we did not want them to join, it was just that for many decades, the revenue assurance teams at the incumbent wire line telcos were the stalwart, hardcore, heavily experienced revenue assurance people who were out there showing everyone else how it should be done. The place of honor earned by many of the telco revenue assurance pioneers who started our profession within the halls of the monster incumbent telcos is well earned, without a doubt.

Elephant Envy and Other Disorders

datePosted on 08:56, May 27th, 2010 by admin

Having goals is wonderful. That is how set up measures for ourselves and assess our progress. However, goal setting can create problems, especially when it comes to choosing role models. What happened to those who regarded Toyota as the example of how to run a car company? What about those who chose Tiger Woods as a role model for the professional and ethical behaviors of “winners”?  Yes, the business of setting goals and selecting a role model to follow can have some serious backlash.

Luxembourg Reprise and a Visit With Some Revenue Assurance Royalty

datePosted on 01:43, February 8th, 2010 by admin

I once again found myself conducting GRAPA training in the pretty little country of Luxembourg. In my world, ending up in the same city twice in the same year is a real bonus. I did not even have to buy a new SIM, I still had top-up on my “Tango” SIM from the last trip. I think Luxembourg with its castles, cobblestone roads and grand homes in the French royalty tradition, more than many European countries, brings to mind the “olden days”. Yes, Luxembourg clearly speaks to the grandeur of old. It would be easy to imagine fine women in billowing gowns, and aristocratic men in powdered wigs walking the streets.