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	<title>Rob Mattison Revenue Assurance Training &#187; GRAPA 2008</title>
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		<title>A Look Back at 2008</title>
		<link>http://rob-mattison-blog.com/a-look-back-at-2008/</link>
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		<pubDate>Sun, 18 Jan 2009 18:04:26 +0000</pubDate>
		<dc:creator>Rob Mattison</dc:creator>
				<category><![CDATA[GRAPA News]]></category>
		<category><![CDATA[GRAPA 2008]]></category>

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		<description><![CDATA[Friends, I&#8217;d like to take some time and look back at what GRAPA has experimented with over the past year. There were a number of different activities and initiatives; some initiatives were extremely successful, while others were less than effective. As time goes on however, we continue to improve in our approach and effectiveness.  Let&#8217;s take a [...]]]></description>
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