Revenue Assurance Standards: A Sliding Scale

datePosted on 14:07, February 9th, 2009 by Rob Mattison

While mulling over the  problems common to revenue assurance professionals, it became clear to me that there was no real logical reason why we shouldn’t be able to establish a set of standards, structures, guidelines and knowledge sharing that would make it possible for the industry to attain a decent “economy of scale” for the investment in revenue assurance. While revenue assurance might be needed more in some places than others, the core challen
ge to the establishment of revenue assurance as a profession, was to develop a set of standards that can support everyone. This set of standards that would allow everyone to benefit from, the shared mission , goals and challenges, while at the same time recognizing and adapting to the differences that are the heart and soul of the industry.

That’s why, it’s our hope that you find our efforts to create these standards interesting, informative and helpful in your understanding of Telco operations. Your appreciation for the incredibly complex and interesting job of revenue assurance, and in the creation, staffing and training of your own revenue assurance team is why we do what we do.

As with all of these efforts, the standards that the committees have developed are considered a “work in progeerss” rather than a finished product. The teams and individuals involved in the creation of these standards, and in the practice of revenue assurance around the world, work everyday to increase, modify, perfect and impprove the definition of revenue assurance and its many arts and skills.

With that said, I feel our commitment is not to consider the publication of these standards as the end of a process, but more as the beginning of the real work. Now that the standards have been formalized and approved, it will be possible for people to examine them, and the revenue assurance job itself, with a level of scrutiny not before possible.
Will these standards be the final word in revenue assurance? Absolutely not. But we hope they represent a really good start on the road.
-Rob
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