Revenue Assurance: Professional Perspectives for 2010

datePosted on 10:23, January 11th, 2010 by admin

With the beginning of a fresh new year, we are seeing a lot of new exciting growth for GRAPA and for revenue assurance professionals around the world.

Revenue Assurance Professional Staffs Growing At Astronomical Rate

The biggest single landmark for revenue assurance has been the almost continuous growth in the size of revenue assurance departments around the world. As the latest generation of entrant telcos staff up, and as companies continue to see the incredible benefits of revenue protection, risk amelioration and new product development support that professional revenue assurance teams can offer, CFOs around the world are saying, “I need more people to do this job”.

Winning at the Revenue Assurance Game: Who Are You Competing With?

datePosted on 05:03, January 7th, 2010 by admin

No matter where I travel in the world, what airport I happen to be in, or what hotel I am staying at, one thing is guaranteed to be on every television or radio in a public place; sporting events. Football, cricket, golf, Formula One Car Racing–the world is obsessed with sports and competition. And why not? Competition is a good thing…right? What can be more exciting than competition? What else can get your blood pumping and your spirit soaring?

Revenue Assurance – Sufi Style

datePosted on 07:59, December 24th, 2009 by Rob Mattison

One of the rewards of traveling is seeing the different ways people around the world live, work and play. During our recent  Dubai GRAPA training event, Brigitte and I took an evening off to go on a Dune Bashing – Desert Retreat. Brigitte, Friday our good friend from Nigeria, and me along with three Japanese tourists were whisked across the dunes of the Sahara dessert in SUV’s and Humvee’s at incredibly high speeds. After a 45-minute drive to the middle of the dessert, the adventure began. At the end of the ride, we were to be left at a dessert “oasis” and offered local cuisine, camel rides, and the opportunity to bargain for stuffed camel dolls and watch local entertainment.

Viva Las Vegas! Revenue Assurance Vegas Style

datePosted on 06:05, December 21st, 2009 by admin

As we come to the end of yet another great year, it seems appropriate to sit back and reflect on what GRAPA have accomplished and what is in store for the next twelve months. Our last event of the year was I believe, at the most appropriate place I could imagine for a revenue assurance class–beautiful Las Vegas, Nevada.

Revenue Assurance and IA – Partners in Crime and Loss Prevention

datePosted on 05:34, December 10th, 2009 by admin

Recently, we finished yet another breakthrough-training event for GRAPA. I was privileged to provide our core curriculum class to a room full of experienced telcom internal auditors from around the world.

This event, sponsored by Protiviti, Internal Audit provider to telecoms across Asia, Africa and the Middle East, saw 30 IA professionals certify in Revenue Assurance, with many opting for the special training and testing verifying their expertise in IFRS, GAAP, FRAUD and Internal Audit.

Cape Town : My Kind of Revenue Assurance Town

datePosted on 05:31, November 27th, 2009 by admin

There is a famous Frank Sinatra song that goes something like this:

This is my kind of town…
My kind of town,
My kind of people, too.

When it comes to revenue assurance, Cape Town is definitely my kind of town. Our second annual GRAPA South Africa Revenue Assurance Training and Certification event was held at the base of the famous “Lions’ Head” rock. The weather was typical of Cape Town: rain, cold, sunny, warm, windy, foggy, and then sunny again. Cape Town is famous for its erratic weather changes, but that did not stop us from having a productive and intensive five-day dosage of revenue assurance. We had participants from many of the South African telcos including MTN and Telkom, and we had quite a respectable representation from other African companies as well.

Revenue Assurance in the Caribbean

datePosted on 16:29, November 25th, 2009 by admin

Do I have this right? You want me to fly to a small Caribbean island with clean white beaches, palm trees, steel drum bands and teach a course in Revenue Assurance. Are you kidding? When do I start?

Yes, I truly suffer in my job, but working in Trinidad must be placed on the “Man, Do I Love my Job” list. The invitation to teach our Xtreme Revenue Assurance for TSTT was an honor, and frankly, I could not wait. The hotel I was in was on the beach, with beautiful scenery, steel drum bands and passing cruise ships. Even more phenomenal was the training facility itself. Chaguaramus is an amazing national park facility with tropical birds, flowers and trees.

I have got to tell you, no matter how long I am in this business, and the longer I am associated with GRAPA the better it gets.

You just never know what is going to happen, or what is possible when a group of sincere, intelligent, honest and well-intentioned people put their minds to the accomplishment of a monumental task. I had the privilege and honor or working with such a group of revenue assurance professionals in Uganda recently.

GRAPA: Minding the Gap and Assuring the Revenue in London Town

datePosted on 11:26, October 8th, 2009 by admin

I cannot tell you how excited I was to put on a GRAPA training event in the city of London. What many of you may not realize is that a subset of people in the world that believe that London is the heart and soul, the actual birthplace of revenue assurance.

Revenue Assurance and Accounting Disciplines

datePosted on 08:18, September 16th, 2009 by Rob Mattison

Maybe it is just me, but being locked up with a bunch of auditors for two weeks can certainly do something to your brain. Not that I have turned into an accountant or anything else as drastic; but ten days discussing revenue assurance, internal audits, external audits and the way they work together gets you seeing things from a different perspective.

One of the many benefits of our audit training class is fresh insight and perspective on that old quandary: “What exactly is revenue, and what is it I am supposed to assure?”

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