The Annual GRAPA Kuala Lumpur Launch Pad

datePosted on 05:40, October 14th, 2010 by grapa

We recently saw the conclusion of our annual GRAPA Southeast Asia training and certification event. No matter how many times I come here to visit my friends in Manila, Hanoi, KL, Singapore, Bangkok and Jakarta/Bandung, I always come away humbled at the way these guys practice telecoms. K6Y4T9TB4RWA

It is really no accident that GRAPA claims Kuala Lumpur as its birthplace. If you want to experience telecommunications in the fast lane, first hand, you don’t have to look any further than here. Because of its reputation for being the leaders in so many areas, we usually choose the South East Asian market as a key launching point for new programs, initiatives and standards activities. KL was a landmark event for GRAPA in many ways, including:

Join the Revenue Assurance Tea Party

datePosted on 04:06, September 30th, 2010 by grapa

I don’t know how many of you have been following politics in the US the past couple of months, but there is a new “revolution” happening called the Tea Party movement. Now, what the “Tea Party” stands for in the US is open to a lot of debate, and we certainly don’t want to talk about that here, but the concept that these people are building on is one that I think is very appropriate for revenue assurance and GRAPA.

The Great GRAPA NGN Explosion

datePosted on 05:01, September 16th, 2010 by grapa


When we started GRAPA back in 2007, there were many things that we thought would happen. However, one thing we were sure of was that the wire line incumbent telcos would not be high on our list of members.

It is not because we did not like them, or we did not want them to join, it was just that for many decades, the revenue assurance teams at the incumbent wire line telcos were the stalwart, hardcore, heavily experienced revenue assurance people who were out there showing everyone else how it should be done. The place of honor earned by many of the telco revenue assurance pioneers who started our profession within the halls of the monster incumbent telcos is well earned, without a doubt.

Getting it. GRAPA Style.

datePosted on 08:19, September 2nd, 2010 by grapa

I recently had one of those “million dollar moments”. You know, when something happens that just makes you feel good about yourself. A moment that validates all the work, pain, and struggle that we go through and sometimes question; is it worth it? What happened?  Simple. We were putting on a Revenue Assurance training event for an incumbent wire line telco in South America.

What If Your Revenue Assurance Problem Is IT? Look In A Mirror.

datePosted on 17:59, August 19th, 2010 by grapa

I’ve been in the telecommunications industry for a very long time. My first job after university, back in the ancient times, was with ATT in Chicago. Since then, I have been privileged to work for many different telcos in a lot of different capacities.

What most people don’t know is that even though I have degrees in Statistics and a Masters Degree in Telecommunications, my original career was in IT. For more than half of my career, although I was working for telcos, I was doing that work as a telecoms IT guy. I am a true IT geek.

Revenue Assurance Discussion: A Bad Case of CAMEL Fraud in Cairo

datePosted on 11:39, August 5th, 2010 by grapa

Once again, we finished another great week of running our Core Xtreme Revenue Assurance training class in Cairo. With fifteen people from Africa and the Middle East, it was another fantastic session for everyone involved.

A I have mentioned before, it always amazes me how each time we teach this class, we end up focusing on different issues than in previous sessions. This week, it seemed that the biggest issues were surrounding issues of margin assurance, specifically in areas of content and interconnect margins, as well as the margins for BTS’s and MSCs. We also had some in-depth discussions about the roles of regulators, and their stake in revenue assurance issues (due in no doubt to the fact that we had three regulators attending the class).

Revenue Assurance : Where Do We Go From Here?

datePosted on 05:35, July 22nd, 2010 by admin

The more things change, the more they remain the same. That is an old saying that keeps proving itself to be true, and nowhere do we see more change than in the telecoms and revenue assurance area. Since GRAPA’s founding in 2007 there have been several major revolutions in the practice of revenue assurance. We have seen revenue assurance move up in status and importance in many organizations around the world. We have seen revenue assurance teams grow quite rapidly in most telcos. We have seen the role of revenue assurance expand to include dozens of new domains and areas as CFO’s and CEO’s have come to appreciate the real value that revenue assurance can deliver to the bottom and top line of the company’s financial statements.

As many of you know, I am American. And as many of you know, in America, we in general do not really appreciate what the rest of the world knows as football, or what North Americans call soccer. As most who know me personally know, I am not a typical American. For years,I have been an avid follower of “real football “ through my loyalty to a couple of German teams (Dortmund BVB and Bayern Munchen), both cities where I have lived and have family connections.

Welcome to Revenue Mania – 2010

datePosted on 05:56, June 30th, 2010 by admin

Have you looked at any of the recent agendas for “Revenue Assurance” conferences around the world? Have you seen any of the vendor’s websites, or the latest marketing programs and promotions for consulting firms, software vendors and systems integrators? If you have, then you may be like me, just a bit confused.

It seems my friends, that telecommunications revenue assurances out of fashion. It has lost its appeal. It is old fashioned and out of style. While most conferences and software/hardware vendors and consultants continue to give a respectful “nod” to the term revenue assurance, many seem to believe revenue assurance is not important anymore.

More CEO Love for Revenue Assurance

datePosted on 12:32, June 29th, 2010 by admin

I again (happily) found myself providing training for another corporate, multi-national revenue assurance group. The room was full of revenue assurance managers and team members all working for the same corporate group, but traveling from a dozen different countries around the world. It fills me with a sense of respect and admiration where I see the incredible level of sophistication, dedication and enthusiasm that these professionals exhibit.