Mediation Benchmark

datePosted on 09:28, April 8th, 2009 by Rob Mattison

Are you assuring your mediation systems well enough? How can you tell? GRAPA benchmarks help members learn how to:

  • How other carriers manage their mediation
  • Who typically is responsible for the checking of mediation activity
  • How often alarms are generated
  • What typical levels of filtration, suspension, error and consolidation are utilized
  • How compliance and reporting to top management is handled

How does benchmarking work?

  • Log onto the GRAPA Benchmark Page Click Here to take the Mediation Benchmark
  • Answer the questions
  • When the benchmark is completed, you will get a copy of the report summarizing the answers provided by participants.

Which controls are most commonly employed?

  • CDR Serial Number Verification
  • TTFile Serial Number Verification
  • CDR Count
  • Minutes In / Minutes Out
  • FSEC Compliance and Activity Levels


Mediation systems play a key role in the management of revenues for the vast majority of telco’s. Not only are traditional postpaid voice, interconnect and roaming revenues processed through the use of mediations systems, but more and more these same systems are being called upon to assist with the assurance on non-voice, value added services, content, data , GPRS and other revenue streams. Even more critically, many telco’s find that they need mediation systems to assist with the assurance of prepaid revenues as well.

The assurance of mediation systems is a cornerstone of revenue assurance practices for most telco’s and understanding how different organizations assure them, and how their environments are configured can be of incredible value to the revenue assurance professional.


The objective of this benchmark study is to collect a representative sample of standard practices, architectures and configurations in order to assist revenue assurance professionals with an understanding of what standard practices are in the industry, and how they can most effectively adapt their approaches to maximize revenue assurance and minimize the cost of performing that activity.

This survey is made up of 5 major sections:

  • Architecture, software and support environment
  • Operational Support Environment
  • Forensics Support
  • Controls Management Policies

Click Here to take the Mediation Benchmark
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