Comments for Rob Mattison Revenue Assurance Training

Comment on | Ask Away! by Betty Milenkovic

Betty Milenkovic — Wed, 19 Oct 2011 19:51:34 +0000

Further to our last blog question, how do we build KPIs which quantify or measure proactive involvement in projects i.e. identifying revenue exposure and gaps in new product releases and system changes.
thanks, Betty

Comment on | Ask Away! by Betty Milenkovic

Betty Milenkovic — Wed, 19 Oct 2011 19:47:53 +0000

We are currently in the process of creating 2012 KPIs. One of the new KPIs we’re looking into is identifying KPIs that quantify non revenue impacting work effort. Any Ideas or suggestions are greatly appreciated.
Thanks
Betty

Comment on | Ask Away! by Felix Rwang-Dung

Felix Rwang-Dung — Tue, 04 Oct 2011 12:58:23 +0000

How can we determine profitability per call for an operator? What are the criterias, logics and considerations for all cost items that will be considered best practice in coming to the right assessment for our clients?

Comment on What is Revenue Assurance? by What is Revenue Assurance? | The GRAPA Blog

What is Revenue Assurance? | The GRAPA Blog — Thu, 10 Mar 2011 16:27:22 +0000

[...] CEO, CFO and Board members in the telecommunications governance and finance disciplines. Read the blog on Mattison Avenue. We’d like to know what you think. Please leave your comments below. Tags: revenue assurance, [...]

Comment on Revenue Assurance Subscriber Reconciliation by grapa

grapa — Thu, 27 Jan 2011 19:22:21 +0000

Hello,
That book was converted into the The Newly Released – 200+ page Book – “The Revenue Assurance Standards – 2009″.
Rob

Comment on Revenue Assurance Subscriber Reconciliation by Ahmad Nadeem Syed

Ahmad Nadeem Syed — Wed, 26 Jan 2011 09:14:52 +0000

Dear Mattison,

The book name (Mattison’s Guide to Telco Leckage and Revenue assurance) Mr. Giri refered to is mentioned on page 375 of your book ” The Telco’s Revenue Assurance Handbook”. I am also keenly interested in the same. When should we expect the same in the market.

Regards

Ahmad Nadeem Syed

Comment on What Kind of Revenue Assurance Hero Are You? by Ee Lyn

Ee Lyn — Thu, 25 Nov 2010 00:43:02 +0000

this article just puts a smile on my face. Thanks Rob

Comment on | Ask Away! by grapa

grapa — Mon, 22 Nov 2010 19:24:19 +0000

The GRAPA standards provide a clear framework for HOW revenue assurance should be done, but we have no opinion about WHO should do it.

In some organizations I/T does a lot of RA work, in some organizations , they do none.

This is a matter of local Politics and Organizational Preference.

I/T is a powerful discipline, and RA is a powerful discipline and each organization harnesses these disciplines in their own unique style.

This is not a situation where there is a clear set of systems (like Switch-Mediation-Billing) with a clear I/T role associated with it.

RA is the job of Forensics (Data Warehouse) and (Case Tracking Applications) , Corrections (Project Management), and Compliance (audits, and compliance monitoring systems).

How the organization organizes them is based upon systems, culture and management appetite for risk.

Comment on | Ask Away! by Carlos Lotero

Carlos Lotero — Tue, 16 Nov 2010 15:02:05 +0000

Hi Bob:

I received the formal list of controls. Tks a lot.

Now, I am interested to know the role of Information Systems in RA process. I found some information in your book (The Telco RA handbook, Section 4, chapter 5), but I am not sure if this apply today for the systems available in the market.

I checked some white papers, but it is not clear for me how these systems supports the RA process.

Rgds,

Carlos Lotero

Comment on | Ask Away! by grapa

grapa — Wed, 10 Nov 2010 13:34:33 +0000

HI Carlos, thanks for reading the book and for your questions.

The formal list of controls – the GRAPA standard controls for Network, Switch, Mediation, Postpaid, Prepaid, Interconnect, Roaming, WIMAX, SMS are currently being formally posted to the GRAPA website, by Pamela Noriega our new Faculty member. She is working on it now, so it should start being posted soon.

The main source of this information before now has been in the course material at GRAPA certification events.

If you would like to see them sooner, please contact your Membership Manager, and they will get you a copy.

Your membership manager is assigned on the top of your GRAPA membership page, and is based upon the region of the world you are in:

Patricia is the membership for North and South America and can be reached at patricia@grapatel.com

Otherwise check your membership home page.

Thanks
Robm