Archive for ‘Training’ Category

Madrid: Multinationals and Certification

datePosted on 05:34, May 22nd, 2009 by Rob Mattison

Back in March I talked about how 2009 would be the year of the revenue assurance professional. I talked about how revenue assurance professionals were becoming the ‘go to resource’ at telcos, evolving from an informally assembled group with disparate skill sets (Operations, IT, Marketing), to a staff that is focused, specialized, trained, professional and credible. GRAPA, and the standards we developed, was an integral part of that evolution.

Madrid Training Week Two: Traditions and Firsts

datePosted on 10:14, May 12th, 2009 by Rob Mattison

Training in Madrid is moving into its second week, which always means some new faces. As always, trainees hail from around the globe: Sweden, Jordan, UAE and Ireland—just to name a few. Several have interesting stories regarding their travels to Madrid and you will be reading those soon. Rumours of ‘swine flu’ and other travel hindrances have certainly not dampened anyone’s resolve. Perhaps this is just an example of the tenacity and perseverance required to be a revenue assurance professional! MadriMaind2001