Archive for ‘Training’ Category

Revenue Assurance and IA – Partners in Crime and Loss Prevention

datePosted on 05:34, December 10th, 2009 by admin

Recently, we finished yet another breakthrough-training event for GRAPA. I was privileged to provide our core curriculum class to a room full of experienced telcom internal auditors from around the world.

This event, sponsored by Protiviti, Internal Audit provider to telecoms across Asia, Africa and the Middle East, saw 30 IA professionals certify in Revenue Assurance, with many opting for the special training and testing verifying their expertise in IFRS, GAAP, FRAUD and Internal Audit.

Cape Town : My Kind of Revenue Assurance Town

datePosted on 05:31, November 27th, 2009 by admin

There is a famous Frank Sinatra song that goes something like this:

This is my kind of town…
My kind of town,
My kind of people, too.

When it comes to revenue assurance, Cape Town is definitely my kind of town. Our second annual GRAPA South Africa Revenue Assurance Training and Certification event was held at the base of the famous “Lions’ Head” rock. The weather was typical of Cape Town: rain, cold, sunny, warm, windy, foggy, and then sunny again. Cape Town is famous for its erratic weather changes, but that did not stop us from having a productive and intensive five-day dosage of revenue assurance. We had participants from many of the South African telcos including MTN and Telkom, and we had quite a respectable representation from other African companies as well.

I have got to tell you, no matter how long I am in this business, and the longer I am associated with GRAPA the better it gets.

You just never know what is going to happen, or what is possible when a group of sincere, intelligent, honest and well-intentioned people put their minds to the accomplishment of a monumental task. I had the privilege and honor or working with such a group of revenue assurance professionals in Uganda recently.

GRAPA: Minding the Gap and Assuring the Revenue in London Town

datePosted on 11:26, October 8th, 2009 by admin

I cannot tell you how excited I was to put on a GRAPA training event in the city of London. What many of you may not realize is that a subset of people in the world that believe that London is the heart and soul, the actual birthplace of revenue assurance.

Summer in Luxembourg; Christmas in Las Vegas

datePosted on 11:28, September 4th, 2009 by admin

I really love my job! Who else gets the chance to go so many different places and meet so many different, interesting, intelligent and talented people?

For the next few weeks, I will be teaching and working in the Grand Duchy of Luxembourg. Usually at this point, I would joke about how my American friends have no idea where Luxembourg is, but I have a feeling that the majority of our GRAPA membership may not know either.

Conferences, Vacations and Education – GRAPA User Groups

datePosted on 12:21, August 17th, 2009 by admin

How many times have you heard conversations like this?

“Are you going to the IMAZ Conference this year?”

“No, why do you ask?”

“Oh, it’s being held in IBIZA, great beaches, super suntans”

“Yes, but what are they going to be talking about?”

“Oh, you know the usual. A couple of software companies will be trying to sell the same old stuff. Jim is going to give that same speech he gives every year”

Taking Revenue Assurance TO THE EXTREME

datePosted on 11:02, July 29th, 2009 by Rob Mattison

GRAPA staff writer Katherine B. and I sat down recently to discuss the new Revenue Assurance to the Extreme program that we here at GRAPA have just finished developing. Kathy interviewed me, and let me explain what this exciting new revenue assurance training program is all about.

K. Rob, tell us all about this new program, what do you mean by “Revenue Assurance to the Extreme” and why have you put it together?

R: Well Katherine, we have been very heavily involved for the past six months in conducting training programs, workshops and interviews with revenue assurance professionals, CFO’s, CIO’s, CTO”s and Regulators and we discovered several interesting things.

After several years, it was good to return to the global city of Kuala Lumpur, Malaysia to hold a South East Asian revenue assurance training and certification event. Kuala Lumpur has changed a lot in the last few years. It has become unbelievably modern, sophisticated and more comfortable then ever before. It was a real pleasure for those people attending the revenue assurance training event to get around and see the many tourist attractions such as the Masjid Negara, Kuala Lumpur Tower and Batu Caves .

Madrid: Meshing Operations, Marketing and RA

datePosted on 06:48, May 26th, 2009 by Rob Mattison

Yet another topic our training group spent hours talking about is 3G and GPRS. There is a lot of confusion surrounding these technologies. Carriers in North America are already claiming they are 4G—surprising because when done properly, full implementation of 3G can take years. There are also carriers who claim to be 3.5G and 3.75G. Claims like these make it difficult to determine how a technology is implemented and used, not least because of the sharp contrast with how it is marketed. This makes formulating a revenue assurance strategy challenging at best.

Madrid: Running the Race with Trends

datePosted on 05:38, May 23rd, 2009 by Rob Mattison

I would say the biggest surprise coming out of the Madrid training is the growing importance of Revenue Maximization. Revenue assurance for churn, rate plan assurance and new product development seems to have become standard procedure for RA departments almost overnight. Everyone coming to the trainings agrees that most telcos are now intent on moving toward this kind of revenue assurance. This is quite a revelation, because a very short time ago people were insisting that these things would never be in the scope of revenue assurance.