Recently, the 500th student went through GRAPA Revenue Assurance Academy core training and this milestone inspired some reflection. Certain myths about the function of revenue assurance continue to prevail. I would like to open up the dialog in an effort to demystify  the twelve most common myths of revenue assurance.

Myth 1:

Recently, the 500th student went through GRAPA Revenue Assurance Academy core training. Reaching this momentous milestone inspires some reflection.

In meeting revenue assurance professionals from China, South East Asia, Australia, India, Pakistan, Bangladesh, Egypt, Saudi Arabia, Africa, Argentina, Mexico, Colombia and Chicago a few things have become apparent:

• The practice of revenue assurance is moving in a consistent direction no matter where you go, being helped to no small degree by the GRAPA standards and other consensus building activities
• Revenue assurance professionals are alike wherever they practice. They are highly intelligent, risk takers, good negotiators, take pride in their work and work tirelessly and diligently.

Are you assuring your mediation systems well enough? How can you tell? GRAPA benchmarks help members learn how to:

• How other carriers manage their mediation
• Who typically is responsible for the checking of mediation activity
• How often alarms are generated
• What typical levels of filtration, suspension, error and consolidation are utilized
• How compliance and reporting to top management is handled

How does benchmarking work?

• Log onto the GRAPA Benchmark Page Click Here to take the Mediation Benchmark
• Answer the questions
• When the benchmark is completed, you will get a copy of the report summarizing the answers provided by participants.

When it comes to revenue assurance there are a number of areas of concern.

We need to be aware of our organizational positioning and the way that we integrate revenue assurance into the overall operational framework of our companies. We need to worry about the technology, the systems, the organizations and the environmental factors that make up our environment, and that make revenue assurance easy or hard. We need to understand that in the final analysis, what most people want to know is: how exactly is it done? What are the standard practices that people follow in order to do revenue assurance in this area? How do I know if I am doing too much, too little or just the right amount? This is where Standard Practices come in.