Archive for ‘Revenue Assurance Practices’ Category
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Muggle or Revenue Assurance Wizard-Listen to the Podcast

datePosted on 12:11, February 16th, 2011 by grapa

Join the Revenue Assurance Tea Party

datePosted on 04:06, September 30th, 2010 by grapa

I don’t know how many of you have been following politics in the US the past couple of months, but there is a new “revolution” happening called the Tea Party movement. Now, what the “Tea Party” stands for in the US is open to a lot of debate, and we certainly don’t want to talk about that here, but the concept that these people are building on is one that I think is very appropriate for revenue assurance and GRAPA.

What If Your Revenue Assurance Problem Is IT? Look In A Mirror.

datePosted on 17:59, August 19th, 2010 by grapa

I’ve been in the telecommunications industry for a very long time. My first job after university, back in the ancient times, was with ATT in Chicago. Since then, I have been privileged to work for many different telcos in a lot of different capacities.

What most people don’t know is that even though I have degrees in Statistics and a Masters Degree in Telecommunications, my original career was in IT. For more than half of my career, although I was working for telcos, I was doing that work as a telecoms IT guy. I am a true IT geek.

Revenue Assurance Discussion: A Bad Case of CAMEL Fraud in Cairo

datePosted on 11:39, August 5th, 2010 by grapa

Once again, we finished another great week of running our Core Xtreme Revenue Assurance training class in Cairo. With fifteen people from Africa and the Middle East, it was another fantastic session for everyone involved.

A I have mentioned before, it always amazes me how each time we teach this class, we end up focusing on different issues than in previous sessions. This week, it seemed that the biggest issues were surrounding issues of margin assurance, specifically in areas of content and interconnect margins, as well as the margins for BTS’s and MSCs. We also had some in-depth discussions about the roles of regulators, and their stake in revenue assurance issues (due in no doubt to the fact that we had three regulators attending the class).

Revenue Assurance : Where Do We Go From Here?

datePosted on 05:35, July 22nd, 2010 by admin

The more things change, the more they remain the same. That is an old saying that keeps proving itself to be true, and nowhere do we see more change than in the telecoms and revenue assurance area. Since GRAPA’s founding in 2007 there have been several major revolutions in the practice of revenue assurance. We have seen revenue assurance move up in status and importance in many organizations around the world. We have seen revenue assurance teams grow quite rapidly in most telcos. We have seen the role of revenue assurance expand to include dozens of new domains and areas as CFO’s and CEO’s have come to appreciate the real value that revenue assurance can deliver to the bottom and top line of the company’s financial statements.

In a previous article, I discussed the issue of revenue assurance and our involvement in the assurance of sales channels. As we considered in that article, it was clear that even though sales channels might be considered off the beaten path for the typical revenue assurance team, more and more telcos are realizing that:

a)     Breakdowns in sales channels can have an enormous negative effect on revenues.

b)    Revenue assurance teams are exceptionally good at addressing those risks.

One of the most exciting and challenging things about the revenue assurance world as we evolve as professionals, is how the scope of our responsibilities continues to expand. Few revenue assurance professionals do not understand the process of tracking and assuring the integrity of a CDR. But many of us are finding that following CDRs is a small part of the job.

Case in point is assuring sales channels. Not long ago people would tell you revenue assurance had no business poking around in the sales channel area. Indeed, Sales Managers did not want anyone else looking “under the covers” of their operations, and for many organizations accounting and internal audit was assumed to be “in control” of those areas.

Visiting Germany – Riding the Revenue Assurance Autobahn

datePosted on 05:38, February 18th, 2010 by admin

This week we had a break in our training schedule, so Brigitte and I spent a week in Germany visiting family. I love Germany. That should be obvious, since I married a German. Brigitte was born and raised in Augsburg in the Southern part of Germany known as Bavaria.

With its beautiful countryside, rolling landscape, forests and farms Germany is a pretty place and always a treat for me to visit. We called on my in-laws, helped my niece Anna with her English lessons and trigonometry homework, and visited the famous Augsburg Christmas market.

Revenue Assurance – Sufi Style

datePosted on 07:59, December 24th, 2009 by Rob Mattison

One of the rewards of traveling is seeing the different ways people around the world live, work and play. During our recent  Dubai GRAPA training event, Brigitte and I took an evening off to go on a Dune Bashing – Desert Retreat. Brigitte, Friday our good friend from Nigeria, and me along with three Japanese tourists were whisked across the dunes of the Sahara dessert in SUV’s and Humvee’s at incredibly high speeds. After a 45-minute drive to the middle of the dessert, the adventure began. At the end of the ride, we were to be left at a dessert “oasis” and offered local cuisine, camel rides, and the opportunity to bargain for stuffed camel dolls and watch local entertainment.

Revenue Assurance and IA – Partners in Crime and Loss Prevention

datePosted on 05:34, December 10th, 2009 by admin

Recently, we finished yet another breakthrough-training event for GRAPA. I was privileged to provide our core curriculum class to a room full of experienced telcom internal auditors from around the world.

This event, sponsored by Protiviti, Internal Audit provider to telecoms across Asia, Africa and the Middle East, saw 30 IA professionals certify in Revenue Assurance, with many opting for the special training and testing verifying their expertise in IFRS, GAAP, FRAUD and Internal Audit.

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