Archive for ‘Revenue Assurance Guidelines’ Category

Mediation Benchmark Complete

datePosted on 07:53, May 24th, 2009 by Rob Mattison

Our mediation benchmark is complete. The Mediation Benchmark is a definitive study of how revenue assurance mediation is carried out around the world. The information collected is from one hundred GRAPA members spread across the world, contributing what they understand about their situation. From this benchmark, we get a snapshot of standard practice around the world. These benchmark studies are crucial to understanding the challenges, changes and disciplines of revenue assurance professionals.

In the past, only the GRAPA members who participated in the benchmark survey were provided with access to the results. However, this time we are distributing it to all GRAPA members (with a sample to non-members) so they can see what these benchmark results are all about.

About the Technology Briefing Track

datePosted on 05:46, April 7th, 2009 by Rob Mattison

New technology is the lifeblood of the telco. It is estimated that major improvements and technological innovations are invented daily at labs and sites around the world. Clearly, if the revenue assurance professional is going to be effective, they need to be aware of how all of these different technologies work. In this series we will attempt to provide the membership with insights into the concepts, vocabulary and issues associated with assuring a wide range of different technologies.

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