Archive for ‘Revenue Assurance Guidelines’ Category

Welcome to Revenue Mania – 2010

datePosted on 05:56, June 30th, 2010 by admin

Have you looked at any of the recent agendas for “Revenue Assurance” conferences around the world? Have you seen any of the vendor’s websites, or the latest marketing programs and promotions for consulting firms, software vendors and systems integrators? If you have, then you may be like me, just a bit confused.

It seems my friends, that telecommunications revenue assurances out of fashion. It has lost its appeal. It is old fashioned and out of style. While most conferences and software/hardware vendors and consultants continue to give a respectful “nod” to the term revenue assurance, many seem to believe revenue assurance is not important anymore.

One of the most exciting and challenging things about the revenue assurance world as we evolve as professionals, is how the scope of our responsibilities continues to expand. Few revenue assurance professionals do not understand the process of tracking and assuring the integrity of a CDR. But many of us are finding that following CDRs is a small part of the job.

Case in point is assuring sales channels. Not long ago people would tell you revenue assurance had no business poking around in the sales channel area. Indeed, Sales Managers did not want anyone else looking “under the covers” of their operations, and for many organizations accounting and internal audit was assumed to be “in control” of those areas.

Getting Serious About Fraud

datePosted on 02:23, March 4th, 2010 by admin

I like to watch television. I know a lot of people may think that is not a good thing. In fact, many people may even think it lowbrow. However, I was born at a time (the 1950s) when we believed television and drugs would make the world a better place to live. And eventually they did.

Television programs about the police and crime have always been popular whether it is the old Dragnet series with Detective Joe Friday, or the new CSI shows. Crime dramas are fun and exciting to watch. In fact, I was so influenced by these programs I earned a college degree in Law Enforcement and got a job working for a Police Department. I know, scary thought–Rob with a gun and a nightstick.

Revenue Assurance in the Caribbean

datePosted on 16:29, November 25th, 2009 by admin

Do I have this right? You want me to fly to a small Caribbean island with clean white beaches, palm trees, steel drum bands and teach a course in Revenue Assurance. Are you kidding? When do I start?

Yes, I truly suffer in my job, but working in Trinidad must be placed on the “Man, Do I Love my Job” list. The invitation to teach our Xtreme Revenue Assurance for TSTT was an honor, and frankly, I could not wait. The hotel I was in was on the beach, with beautiful scenery, steel drum bands and passing cruise ships. Even more phenomenal was the training facility itself. Chaguaramus is an amazing national park facility with tropical birds, flowers and trees.

Revenue Assurance and Accounting Disciplines

datePosted on 08:18, September 16th, 2009 by Rob Mattison

Maybe it is just me, but being locked up with a bunch of auditors for two weeks can certainly do something to your brain. Not that I have turned into an accountant or anything else as drastic; but ten days discussing revenue assurance, internal audits, external audits and the way they work together gets you seeing things from a different perspective.

One of the many benefits of our audit training class is fresh insight and perspective on that old quandary: “What exactly is revenue, and what is it I am supposed to assure?”

GRAPA Standards for 2010

datePosted on 07:28, September 16th, 2009 by admin

We are more than half finished with the year 2009 and it has been an exciting and dynamic year for GRAPA. The biggest single event of 2009 was the publication and distribution of our first officially ratified set of standards. In just a few short months, we have distributed over 2000 copies of these standards, and the reports are overwhelmingly positive from every region and segment of the industry.

Revenue Assurance Reboot – Converting KPIs to Clarity

datePosted on 15:59, August 10th, 2009 by Rob Mattison

Have you noticed there are some people who are good with computers, and other people who are not? At least for me, it is funny to watch somebody who does not get it when it comes to computer use get angry and frustrated when the computer doesn’t do what they think it should.

Revenue Assurance – Global Village or Isolated Isle?

datePosted on 15:36, August 5th, 2009 by Rob Mattison

“The more things change, the more they stay the same.”

That is an old saying that keeps proving itself in the world of telecommunications. For decades now, telecommunications have grown, expanded and developed into one of the largest and most profitable and influential industries in the world.

Radio Side Revenue Assurance: What is Next?

datePosted on 06:30, June 4th, 2009 by Rob Mattison

It has become the nature of telecommunications where accelerated development and deployment of a constant stream of new products and technologies has become de rigueur. And more often than not, it is the revenue assurance (RA) professionals who end up dealing with the hard and unglamorous work of actually monetizing these offerings and ensuring revenue maximization. This is already happening with GPRS, 3G, WiMAX, content delivery, and any number of other new business models that have sprung up just in the past few years. As if that wasn’t enough, African and Middle Eastern carriers are now attaching billing functions to the radio side of the network.

I spent last week in South Africa with a team from Cell C and Virgin Mobile.CellC2009034 They were a great group to work with and I was pleased to receive feedback from J. Walters, the Cell C team manager, not long after the training ended: