About the Revenue Assurance Practices Track

When it comes to revenue assurance there are a number of areas of concern.

We need to be aware of our organizational positioning and the way that we integrate revenue assurance into the overall operational framework of our companies. We need to worry about the technology, the systems, the organizations and the environmental factors that make up our environment, and that make revenue assurance easy or hard. We need to understand that in the final analysis, what most people want to know is: how exactly is it done? What are the standard practices that people follow in order to do revenue assurance in this area? How do I know if I am doing too much, too little or just the right amount? This is where Standard Practices come in.

The GRAPA standard practices library attempts to pull together a complete inventory of the various methods that people use to assure particular areas. After collecting the information through benchmark studies and interviews we pull together the best approximation possible of a Standard Practices portfolio. This portfolio provides GRAPA members with an understanding of key areas to watch, and what the standard approaches are to assuring them.

In this series, we will share with you the different perspectives that the membership has on the standard, best and worst practices reported. Our objective in this case is to let everyone know what our current knowledge of standard practices is, and to give everyone a chance to “weigh in” about whether the practices:

1.    Make sense – Is this framework logical.
2.    Are realistic – Are these practices realistic and applicable in their cases.
3.    Are comprehensive – Have we missed anything important that you are aware of.
4.    Are followed – are they actually followed by your organization?

Our practices track will couple an online benchmark survey encouraging all members to let us know how they practice assurance in the area under review, postings to blogs, with commentary, feedback and insights provided by our panelists and townhall (live webinar) and recorded (YouTube) presentations which will help illustrate the points.

We hope that you find this series informative and helpful.

The standard format for the lead article will be:
1.    Background: A definition of the area, the functionalities and issues surrounding the area.
2.    Context: A review of the current operational environment typical for the area.
3.    Controls Inventory: An inventory of the standard controls most commonly found associated with the area.
4.    Range of Practices: A review of some best, worst and standard practices experienced by the contributor.
Please feel free to review, comment upon and make use of what we hope will be a very informative and useful series.

Continued – Standard, Best and Worst Practices in Mediation Systems Management