In some organizations I/T does a lot of RA work, in some organizations , they do none.

This is a matter of local Politics and Organizational Preference.

I/T is a powerful discipline, and RA is a powerful discipline and each organization harnesses these disciplines in their own unique style.

This is not a situation where there is a clear set of systems (like Switch-Mediation-Billing) with a clear I/T role associated with it.

RA is the job of Forensics (Data Warehouse) and (Case Tracking Applications) , Corrections (Project Management), and Compliance (audits, and compliance monitoring systems).

How the organization organizes them is based upon systems, culture and management appetite for risk.

I received the formal list of controls. Tks a lot.

Now, I am interested to know the role of Information Systems in RA process. I found some information in your book (The Telco RA handbook, Section 4, chapter 5), but I am not sure if this apply today for the systems available in the market.

I checked some white papers, but it is not clear for me how these systems supports the RA process.

Rgds,

Carlos Lotero

The formal list of controls – the GRAPA standard controls for Network, Switch, Mediation, Postpaid, Prepaid, Interconnect, Roaming, WIMAX, SMS are currently being formally posted to the GRAPA website, by Pamela Noriega our new Faculty member. She is working on it now, so it should start being posted soon.

The main source of this information before now has been in the course material at GRAPA certification events.

If you would like to see them sooner, please contact your Membership Manager, and they will get you a copy.

Your membership manager is assigned on the top of your GRAPA membership page, and is based upon the region of the world you are in:

Patricia is the membership for North and South America and can be reached at patricia@grapatel.com

Otherwise check your membership home page.

Thanks
Robm

I have checked your book, but I would like to know more in detail what kind of controls can be implemented in vertical domains.

Thanks in advance for your help.

Carlos Lotero

Hope you are doing well !

1. Wanted to know about your book on ‘Telco Revenue Assurance Handbook’ :
Does it cover KPIs related to revenue assurance in TELCO?

2. I searched for the above book at couple of big shops in India ( Bangalore), but couldn’t find one. Are you circulating it outside US or can I order online ? I found a copy of this book with one of my clients in the UK.

3. I am looking for KPIs for Telco Customer Analytics and Marketing/Sales Analytics . Can you guide where can I find these ?

Thanks

Mukund Shastri
( Worked with you at Reliance Infocomm, Mumbai years 2002-2004 )

They are interested in building a solution to audit this problem. but it seems to me that the cost of the audit solution far exceeds their potential losses.

Is it reasonable to do this so that they can be assured that the scope of the leakage doesn’t grow?

As a professional in this domain, do you know of any guidelines to help make a decision about when it’s wise to spend more than you project you’re likely to lose?