I’m looking for RA activities that a RA department needs to carry out and found “Subscriber Reconciliation” as one of the activities. I’d appreciate it if any one can explain to me what Subscriber Reconciliation is?
Hello,
I’ve written a detailed answer to your question on the page What Is Subscriber Reconciliation?. I hope this explains the topic. If you need further clarification, please ask away.
My question relates to Pg 11 of the GRAPA standards document which references 5 levels of assurance but discusses 7. This first 4 appears to level as I read an implied increase in the level of assurance from leakage containment to Churn and Brand equity erosion. The distinction as to what informs the level and how it is measured is not clear. Is there perhaps other documents which describe this better ?
Thanks for your question. You are right, we could be clearer in the way the document is organized. In fact, there are several sub-categories under the 5 major categories and it is not clearly laid out.
The best clarification can be found in our new standards book, “The Revenue Assurance Standards – 2009″.
You can download a free copy if you are a GRAPA member, or if you are willing to join GRAPA.
Rob, on behalf of the entire Cell C team and Virgin Mobile team in South Africa, I would like to thank you for the past week of training (MAY 2009). The week proved to be much more than just educational but all the topics covered were actually higly relevant and interesting and the sessions interactive and focussed. On top of this the presenter is very entertaining and keeps the audience on their toes – IS THIS GUY FOR REAL…just joking.
Well done and thank you Rob! We hope you also enjoyed it and that you also learnt a bit about our company culture, our approach to RA and the challenges we face which are most probably relevant to the entire industry.
Good luck with GRAPA and keep those standards coming.
LOOKING FORWARD TO SEEING YOU SOON IN SA AGAIN…GIVE OUR REGARDS AND THANX TO ENIT
Giri S on September 4th, 2009 at 2:19 pm
Hi Rob,
I want to have your second book ” Mattison’s Guide to Telco Leakage and Revenue Maximization’” . Please guide me to get it for better understanding.
The material you are asking about – guide to revenue maximization is
material being incorporated into the new GRAPA standards for 2010.
The current GRAPA standards provide background and in 2010 we will be
releasing three new major standards documents:
RAG – Revenue Assurance Governance
FARM – Fraud and Risk Management
MAMA – Margin Assurance and Market Assurance (which will hold what i believe
you want to know about).
I am working in Retail ISP company , we have customer base of 0.5 million customers. I have belong mentioned queries.
1. what are RA checks , we put in ISP business.
2. Check list on RA checks.
3. Case studies on IPDR related cheks.
4. Fruad mannagement system in case of ISP , whith some fraud example.
Clearly, the revenue assurance needs of a Retail ISP are a serious matter and are included in the GRAPA body of knowledge and standards.
The challenge here is that you have asked a very general , high level question about a very complex and detailed issue.
The basic Methodology that we teach in GRAPA , is the Revenue Assurance is first and foremost about revenue, and making sure that it is not lost.
The key technique is known as revenue mapping. The process works like this.
Step 1 : Identify each of your major revenue streams (in your case, different kinds of customer plans and billing models). Flat rate? Volume based ? dial up? broadband? – What are the different options and how do they work.
Step 2: What are the current monthly revenue generated by each? What is the 12 month forecast for each?
Step 3 : Starting with the highest revenue stream – create a “revenue map”, identify each STEP in the process (vertical domains) and assign a revenue value to it. This will include:
You then decompose the streams and perform “noise” analysis on each node. Noise analysis is the technique for assessing, risk of loss, loss quantification and root cause analysis
Step 4 : Generate controls for each point, implement and address.
Unfortunately, each company’s revenue streams and values are unique, so I can’t just give you a quick answer.
I hope this helps you to get started. Please try the Standards or RA books to get a better understanding of these concepts.
Thanks for your response, but method you suggest is the general RA techniques which are require to do RCA in respective streams but I am more like to further drill down FMS in ISP. Currently we are into ISP business in India (Tata Communications ltd), we want to put more cheques in fraud management system. Our 85% of customer base is unlimited .
1. What type of fraud associate in ISP business?
2. what are particular process where we can find significant chance of revenue leakages.
Currently I am associated with Research in Revenue Assurance & Fraud Management (Doing my MPhil on the same) . I want to share/publish my analysis & white paper on RA for ISP business. Request you to kindly guide me on the same.
Posted on 19:16, January 12th, 2009 by 
I’m looking for RA activities that a RA department needs to carry out and found “Subscriber Reconciliation” as one of the activities. I’d appreciate it if any one can explain to me what Subscriber Reconciliation is?
Hello,
I’ve written a detailed answer to your question on the page What Is Subscriber Reconciliation?. I hope this explains the topic. If you need further clarification, please ask away.
RobM
What Is Subscriber Reconciliation?
Hello,
My question relates to Pg 11 of the GRAPA standards document which references 5 levels of assurance but discusses 7. This first 4 appears to level as I read an implied increase in the level of assurance from leakage containment to Churn and Brand equity erosion. The distinction as to what informs the level and how it is measured is not clear. Is there perhaps other documents which describe this better ?
Thx
Guera
Hello Guera,
Thanks for your question. You are right, we could be clearer in the way the document is organized. In fact, there are several sub-categories under the 5 major categories and it is not clearly laid out.
The best clarification can be found in our new standards book, “The Revenue Assurance Standards – 2009″.
You can download a free copy if you are a GRAPA member, or if you are willing to join GRAPA.
go to: http://www.grapatel.com/A-GRAPA/07-Library/library.asp and download the book.
Thanks for your question.
ROb Mattison
Rob, on behalf of the entire Cell C team and Virgin Mobile team in South Africa, I would like to thank you for the past week of training (MAY 2009). The week proved to be much more than just educational but all the topics covered were actually higly relevant and interesting and the sessions interactive and focussed. On top of this the presenter is very entertaining and keeps the audience on their toes – IS THIS GUY FOR REAL…just joking.
Well done and thank you Rob! We hope you also enjoyed it and that you also learnt a bit about our company culture, our approach to RA and the challenges we face which are most probably relevant to the entire industry.
Good luck with GRAPA and keep those standards coming.
LOOKING FORWARD TO SEEING YOU SOON IN SA AGAIN…GIVE OUR REGARDS AND THANX TO ENIT
Hi Rob,
I want to have your second book ” Mattison’s Guide to Telco Leakage and Revenue Maximization’” . Please guide me to get it for better understanding.
Thanks
Giri S
Hi Giri,
Thank you for your interest.
The material you are asking about – guide to revenue maximization is
material being incorporated into the new GRAPA standards for 2010.
The current GRAPA standards provide background and in 2010 we will be
releasing three new major standards documents:
RAG – Revenue Assurance Governance
FARM – Fraud and Risk Management
MAMA – Margin Assurance and Market Assurance (which will hold what i believe
you want to know about).
For advance information – we cover the material in the new RA Xtreme
training program.
Thanks again for your interest.
robm
Hi Bob,
I am working in Retail ISP company , we have customer base of 0.5 million customers. I have belong mentioned queries.
1. what are RA checks , we put in ISP business.
2. Check list on RA checks.
3. Case studies on IPDR related cheks.
4. Fruad mannagement system in case of ISP , whith some fraud example.
I hope u will help me out in the same.
Regards
Saurabh Jain
Hello Saurabh,
Thank you for your inquiry.
Clearly, the revenue assurance needs of a Retail ISP are a serious matter and are included in the GRAPA body of knowledge and standards.
The challenge here is that you have asked a very general , high level question about a very complex and detailed issue.
The basic Methodology that we teach in GRAPA , is the Revenue Assurance is first and foremost about revenue, and making sure that it is not lost.
The key technique is known as revenue mapping. The process works like this.
Step 1 : Identify each of your major revenue streams (in your case, different kinds of customer plans and billing models). Flat rate? Volume based ? dial up? broadband? – What are the different options and how do they work.
Step 2: What are the current monthly revenue generated by each? What is the 12 month forecast for each?
Step 3 : Starting with the highest revenue stream – create a “revenue map”, identify each STEP in the process (vertical domains) and assign a revenue value to it. This will include:
1. Sales Stream
2. Provisioning Stream
3. Revenue Stream
4. collection / Credit stream
You then decompose the streams and perform “noise” analysis on each node. Noise analysis is the technique for assessing, risk of loss, loss quantification and root cause analysis
Step 4 : Generate controls for each point, implement and address.
Unfortunately, each company’s revenue streams and values are unique, so I can’t just give you a quick answer.
I hope this helps you to get started. Please try the Standards or RA books to get a better understanding of these concepts.
Thanks
Robm
Dear Bob
Thanks for your response, but method you suggest is the general RA techniques which are require to do RCA in respective streams but I am more like to further drill down FMS in ISP. Currently we are into ISP business in India (Tata Communications ltd), we want to put more cheques in fraud management system. Our 85% of customer base is unlimited .
1. What type of fraud associate in ISP business?
2. what are particular process where we can find significant chance of revenue leakages.
Dear Bob
Currently I am associated with Research in Revenue Assurance & Fraud Management (Doing my MPhil on the same) . I want to share/publish my analysis & white paper on RA for ISP business. Request you to kindly guide me on the same.
Regards
Saurabh Jain