One of the most exciting and challenging things about the revenue assurance world as we evolve as professionals, is how the scope of our responsibilities continues to expand. Few revenue assurance professionals do not understand the process of tracking and assuring the integrity of a CDR. But many of us are finding that following CDRs is a small part of the job.

Case in point is assuring sales channels. Not long ago people would tell you revenue assurance had no business poking around in the sales channel area. Indeed, Sales Managers did not want anyone else looking “under the covers” of their operations, and for many organizations accounting and internal audit was assumed to be “in control” of those areas.

I like to watch television. I know a lot of people may think that is not a good thing. In fact, many people may even think it lowbrow. However, I was born at a time (the 1950s) when we believed television and drugs would make the world a better place to live. And eventually they did.

Television programs about the police and crime have always been popular whether it is the old Dragnet series with Detective Joe Friday, or the new CSI shows. Crime dramas are fun and exciting to watch. In fact, I was so influenced by these programs I earned a college degree in Law Enforcement and got a job working for a Police Department. I know, scary thought–Rob with a gun and a nightstick.