Are you assuring your mediation systems well enough? How can you tell? GRAPA benchmarks help members learn how to:

• How other carriers manage their mediation
• Who typically is responsible for the checking of mediation activity
• How often alarms are generated
• What typical levels of filtration, suspension, error and consolidation are utilized
• How compliance and reporting to top management is handled

How does benchmarking work?

• Log onto the GRAPA Benchmark Page Click Here to take the Mediation Benchmark
• Answer the questions
• When the benchmark is completed, you will get a copy of the report summarizing the answers provided by participants.

New technology is the lifeblood of the telco. It is estimated that major improvements and technological innovations are invented daily at labs and sites around the world. Clearly, if the revenue assurance professional is going to be effective, they need to be aware of how all of these different technologies work. In this series we will attempt to provide the membership with insights into the concepts, vocabulary and issues associated with assuring a wide range of different technologies.

When it comes to revenue assurance there are a number of areas of concern.

We need to be aware of our organizational positioning and the way that we integrate revenue assurance into the overall operational framework of our companies. We need to worry about the technology, the systems, the organizations and the environmental factors that make up our environment, and that make revenue assurance easy or hard. We need to understand that in the final analysis, what most people want to know is: how exactly is it done? What are the standard practices that people follow in order to do revenue assurance in this area? How do I know if I am doing too much, too little or just the right amount? This is where Standard Practices come in.